Frequently Asked Questions

Helpful information you may need for making a new booking.

How do I make a booking on Halal Escapes?

You can make a booking on Halal Escapes by using the following three methods: a. Package tab on the search engine to book a package of your choice. b. Hotel tab on the search engine to book a hotel of your choice. c. Bespoke service form called 'Let us plan' under the search engine.

Can I make a reservation over the phone?

Yes, you can make a booking over the phone by calling +02034880959.

When will I receive a confirmation for my reservation?

You will receive a confirmation instantly, however, in some cases, it may take up to 24 hours.

What does a '24-hour confirmation' reservation mean?

A 24-hour confirmation means that you will receive a confirmation of your booking within 24 hours, but it may not be immediate.

Can I request extra beds/cots for my children?

Yes, you can request extra beds or cots for your children by using the special request field when making your booking.

Will I receive a hotel voucher after making a reservation?

Yes, you will receive a voucher via email after making your booking.

Is it necessary to print out the reservation confirmation email?

It is advisable to have a printed copy of the confirmation email, but it is not necessary as long as it is available on your phone.

I made a mistake in my reservation, what should I do?

If you made a mistake in your reservation, you can call +02034880959 and a member of the team will assist you. Please note that some hotels/packages may not be refundable.

What does 'all-inclusive' mean?

All-inclusive means that the hotel provides breakfast, lunch, and dinner at no extra cost.

Where can I book my airline tickets?

You can either book a package that includes flights or use websites like SkyScanner and Kiwi to book your flights.

Where can I rent a car?

You can either rent a car through Halal Escapes or make an inquiry at the airport upon arrival.

What distinguishes a double room from a twin room?

A double room has one bed suitable for two people, while a twin room has two single beds.

What is the difference between 'non-refundable' and 'free cancellation'?

Non-refundable means you cannot get a refund if you cancel your booking, while free cancellation means you can get a refund if you cancel your booking.

Where can I find Halal Escapes terms and conditions?

You can find Halal Escapes terms and conditions on the 'Terms & Conditions' page in the footer of the website.

What if I paid but did not receive a confirmation email?

Contact Halal Escapes customer service by calling +02034880959.

How can I cancel my reservation?

You can cancel your reservation by logging into your admin dashboard or by calling +02034880959, and a member of the team will assist you.

Is it possible to cancel my reservation for free?

If the cancellation policy allows for a free cancellation, then yes, you can cancel for free. You will have this information upon booking.

How will I know if my reservation was cancelled?

You will receive a confirmation email of your cancellation.

How will I receive my refund?

Your refund will be credited to your bank account within 10 business days.

Where can I make special requests?

The website will prompt you to input any special requests when making a booking.

Can you explain what a private airport transfer is?

A private transfer refers to a transfer service exclusive to you and your companions.

How do I book transfers?

When making your booking on the Halal Escapes website, you will be asked if you would like to include transfers in your package.

How does the transfer company keep track of my flight arrival time?

You will need to provide your flight number and departure time during your hotel booking with Halal Escapes, which will be passed on to the transfer company.

What time will the transfer company pick me up from the hotel?

The transfer company will arrive approximately 3 hours prior to your flight time.

How will I recognize the driver?

The driver will have a sign with the lead passenger's name.

What are the passport requirements for travel?

The passport must have a validity of at least 6 months.

How can I leave a review for my experience with the website?

You can provide a review on Trust Pilot via the following link:

Do you offer special packages for honeymooners?

We offer special discounts for newlywed couples.

Where can I make special requests?

The website will prompt you to input any special requests when making a booking.

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